 Being connected to digital world provides myriad opportunities to online customers. Willingly or unwillingly, they come across various websites while searching their desired products online. However, only those are selected, which have already made a name in the market or which offer something enticing like live chat software. The presence of live chat window itself is the biggest trigger bringing and engaging visitors on a website.
Following are the ways through which live chat triggers website visitors.
Gain Visitors’ Attention through Proactive Chat Greetings
Proactive chat greetings prevent a customer from leaving a site. Usually, your chat support agents proactively greet visitors, the moment they land on your website. These greetings break idle or robotic look of your website, by making your browsers feel that there is someone real present, who could be easily approached when needed.
Seamless Text-Based Conversation Triggers Your Visitors to explore you more
Just sending an initial chat greeting is not enough to keep customers on your website for long time; rather, you need to go an extra-mile to keep them adhered to you. By incorporating live chat software on your website, you can enable your customer service agents to conduct seamless text-based conversations with your website visitors. Moreover, the continuous chat also enables visitors to get all their queries and concerns resolved at the spot.
 Right Assistance at Right time Encourages Customers to Complete their Journeys on your Website
By using the traffic-monitoring feature of live chat, your CSRs can easily observe and analyze visitors’ activities on the website. Noticing the time duration spent on every page and comparing it, the support chat agents can get to know where a visitor is stuck and needs help. When a particular browser spends more time on one page of a website, your live chat agent can approach him proactively and can provide assistance. Thus, right assistance at right time encourages a visitor to continue his journey on your website. This even entices visitors to revisit your website in future.
24/7 Availability Enables Visitors Customers to Catch You Anytime
By integrating chat support software on your website, you allow your website visitors to catch you anytime they feel free. Thus, your maximized availability keeps you in-front of your visitors’ eyes round the clock.
Live chat on an e-commerce website attracts visitors in a number of ways. Its presence makes your website more lively and useful.
 Making your visitors’ experience a memorable one is the way through which you can increase your website’s worth and popularity. You can give meaning to your visitors’ journey on your website by creating an enhanced online user experience. A visitor’s journey on your website becomes useless when he finds nothing to appeal him and consequently he leaves within few minutes. With such a boring experience, the visitor would never like to revisit your website in future.
How can you make your visitor’s arrival a more useful experience? You need to come out of your static look and make your websites more interactive as well as interesting. Moreover, giving a lively look to your website, you can make your visitor feel that his entry on your website is noticed. This is only possible when you implement live chat software on your e-commerce website. The presence of live chat button on your e-commerce website indicates that the real support persons are present to welcome every coming visitor. Additionally, proactive chat invitations from live support personal also make the visitors feel that there is someone real present who cares for them and is ready to guide them throughout their journey on your website.
 Proactive chat invitations are not just sent on the arrival of visitors; rather the support persons send proactive chat greetings wherever they find their visitors stuck on their website. Actually, the real –time tracking feature of live chat enables chat personal to track visitors’ locations and activities on their website.
None of the customers are put on long waiting queues because a single chat operator can provide assistance to multiple visitors efficiently. Live chat conversation is similar to instant messaging so visitors get immediate answers of their questions. Noticing the geographical location of each website visitor, the live chat agents help customers in the language they could easily speak and understand. Providing such personalized and real time assistance, the live operators entice visitors to complete a purchase process on their website. Additionally a positive user experience also compels your visitors to revisit your website to repeat purchase with you.
On the short note, best live chat software provides you all to create a user experience full of meaning.
No matter, which business niche you deal in; one thing is equally important that is to get loyal customers, who can make repeat purchases from your business. Entrepreneurs cover an extra mile and incorporate every business strategy in order to win customers’ loyalty. However, an easier way to build customer loyalty is to let them feel important. Major question arises here that how do you know what your customers want in order to feel important, as each individual customer is different? The best way to know their opinion is to connect with them through live chat software and let them feel their value and worth for your business. Know Your Customers
To call someone from his/her name is itself a one big thing to let others know how important they are. If your web representatives regularly meet some customers, then instruct them to learn and memorize their name. And every time, customers will return to your business or open chat support software to get answer to their queries, they must be greeted by name as it will make them feel royal and a valuable asset for your business.
Treat Customers in the Best Way
Customers always want to know they are valuable part of your business. And every customer is a lifeline for your business and he must feel the same at every interaction he make with your web representative. Not a single customer should feel like that he is an interruption for your business functioning. Give complete attention to your customer and let him feel that knowing his need is the most important task of your business at the very moment.
Resolve Queries Immediately
Most of the times customers click on live chat software option because they usually have some issues and want their queries to be resolved immediately. Nothing makes a customer feel valued and important than when you do everything to solve their problem. Try to find an immediate solution for your customer query and avoid saying, “I will see what I can do for you” and get back to him at a later date.
Be Proactive
Making customers feel important also means to anticipate your customers’ needs. This can be achieved by seeing the browsing history of your customers at your website. Most of the live chat support software has this feature. Understand your customers’ needs and take immediate steps to meet their needs. In short, think one step ahead than your customers and make them satisfied customers.
Remember, valued and satisfied customers are loyal customers. Make every effort to let them feel important and eventually, they will be your loyal customers.
 In a few short weeks, Americans everywhere will wish their dad “Happy Father’s Day!’ This national holiday falls on June 16th of this year. According to information graphic, “Everything You Ever Wanted to Know about Father’s Day”, this holiday is relatively a modern one. It originated in 1910 but was signed into law by President Richard Nixon in 1972. Retailers of all types (traditional and non-traditional) are looking forward to make good sales this year. It is expected that the total Father’s Day spending will $11.1 billion. Customers are expected to pay on average $106.49. This figure has increased from last year where most shoppers spent $94.32. Are you prepared to fulfill your buyers’ gift demands? You can be by using live support chat software on your website.
Find the Perfect Gift
There are 70.1 million fathers across the nation. Each one is looking forward to opening sentimental gifts their children bought them. Most customers are wondering what they will get dad this year. The information graphic reports $2.1 billion will be spent upon experiential gifts such as golfing, heading to the movies, and eating out. Shoppers will spend $1.4 billion for gift cards, clothing, home improvement, gardening tools, and appliances. Other gift items include electronics, sporting goods, automotive accessories, books or CDs. Customers can purchase these items either from traditional retail outlets (i.e. specialty, discount, department stores) or they can buy them online. It is expected that 22.1% will buy online. E-retailers that sell these gift items should have live support chat software ready by the time this holiday approaches.
Online Shopping Made Easy
Customers that have a vague idea of what to gift their Father may shop online. Exploring the virtual marketplace is a lot easier to do so than to visit every store in the area. You can help customers find the ideal present within minutes in your online store with best live chat software.
Makes Customers’ Lives Easier
- Best live chat software is easily installed and works around the clock.
- Multilingual live chat representatives are appointed on your behalf to engage customers in a meaningful discussion.
- Interaction starts as soon as someone enters your store.
- A greeting text-based message is sent to establish rapport. It is then followed by a proactive chat invitation.
- Chat operators want to know what customers are looking for. They can navigate them around the website to help them find it.
- They actively listen to inquiries, suggestions and complaints and respond in an intelligent manner.
What will you do to make Father’s Day celebrations better for your customers?
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